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Reviews

What Our Customers Say About Us

"Pro Auto was AMAZING to work with! Very responsive, got the tire changed and put the spare back underneath the vehicle, and went above and beyond"

Dana Robbins

2 months ago

"I am totally satisfied with the service my car received. My car was returned to me in excellent condition with the issues resolved. The staff was friendly"

Gloria Henderson

1 month ago

"I always know when I take any of our vehicles here that I will receive excellent and honest service.  The team here goes above and beyond... I highly recommend"

Sherri Gretka

7 months ago

"Pro Auto was AMAZING to work with! Very responsive, got the tire changed and put the spare back underneath the vehicle, and went above and beyond"

Dana Robbins

2 months ago

"I am totally satisfied with the service my car received. My car was returned to me in excellent condition with the issues resolved. The staff was friendly"

Gloria Henderson

1 months ago

"I always know when I take any of our vehicles here that I will receive excellent and honest service.  The team here goes above and beyond... I highly recommend them!"

Sherri Gretka

7 months ago

See more reviews >

Our Team Members

Meet the Professional Auto Diagnostics Team

Established in 2005 by ASE Certified Master Auto Technician Michael Leech, Professional Auto Diagnostics and Repairs, Inc. has been dedicated to delivering exceptional electrical specialty and diagnostics services to the Virginia Peninsula and surrounding areas. Over the years, our shop has expanded from 2 bays to 9 bays, with a team of 5 skilled technicians and a full-time Service Manager committed to addressing all auto repair and maintenance needs for every make and model.


At Professional Auto Diagnostics and Repairs, Inc., we constantly strive to surpass the performance of other shops. Our goal is to consistently exceed customer expectations throughout the entire repair process. From the initial vehicle check-in and customer interview to the final Quality Assurance check and delivery, we focus on delivering comprehensive, high-quality repairs while adhering to estimated timelines.


Our mission is simple: provide top-notch auto repair and service at competitive prices, all within a timely, ethical, and friendly approach. We take pride in our commitment to delivering excellence in every aspect of our work. Experience the difference at Professional Auto Diagnostics and Repairs, Inc. and call us today to schedule an appointment.


Pro Auto team members

What Matters to Us

Our Philosophy

Excellence


We consistently deliver exceptional quality and service, striving to surpass other auto repair shops and ensure customer satisfaction.

Integrity


We conduct business with honesty, transparency, and ethical practices, building trust with our customers through respectful and professional interactions.

Efficiency


We prioritize timely service and efficient repairs, minimizing inconvenience to our customers while providing competitive pricing and maintaining high standards.

Services

Our Services

AC/Heating

We understand that AC & heat in a vehicle is now an essential necessity rather than just a luxury, and we guarantee a continuous flow of hot and cold air to keep you comfortable.

Brakes

Regular brake servicing is paramount as it plays a crucial role in preserving lives, and we excel in maintaining your brakes and keeping them in optimal shape.

Oil Change

Consistently scheduled oil changes hold the key to maintaining a healthy engine, and we are here to provide friendly reminders so that you never overlook this vital task.

Engine

We offer dependable engine service and maintenance that you can rely on to ensure the health and longevity of your vehicle. Don't delay, let us help you today!

Frequently Asked

Questions


  • What are your business hours?

    We're thrilled to welcome you and ready to assist you during our operating hours, which are as follows: Monday through Friday, from 8:00 AM to 5:30 PM. Feel free to drop by and let us take care of all your automotive needs!

  • Where are you located?

    Come and visit us at our convenient location: 7311 Warwick Blvd, Newport News, VA 23607. Just click on the address for instant directions to find your way to our shop. We can't wait to see you!

  • What types of vehicles do you work on?

    From sleek hybrids to powerful heavy-duty vehicles, we've got your wheels covered! Our expertise extends to both foreign and domestic traditional ICE engines, and we're not afraid to tackle diesel repairs. Whether you're cruising in an RV or managing a fleet, swing by and let us work our magic!

  • Can I book an appointment online?

    Of course! Simply click the button below to book an appointment, then pick a date & time that works best for you. 

  • Is this a cheaper alternative to the dealership?

    Get ready to turbocharge your savings and enjoy unmatched quality! Our services shine brighter than the competition, offering affordability that will leave dealership prices in the dust. But don't just take our word for it – swing by and see for yourself the remarkable difference we can make!

  • Do you offer any discounts?

    Head over to our Coupons page to see the active deals we're running!

  • Can I check on the status of my car at the shop?

    Yes, absolutely! Reach out to us during business hours at (757) 866-AUTO and we'll give you an update on your vehicle.

  • Are you hiring?

    We're always looking for skilled people who want to join our crew. Give us a call if you're interested in joining the Pro Auto Diagnostics & Repairs team!



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News & Blogs

Our Latest News

28 Feb, 2024
Welcome to the latest blog post from your trusted local auto shop, Professional Auto Diagnostics, nestled in the heart of Newport News, VA. Today, we're diving deep into a topic that affects many drivers but is often shrouded in mystery: transmission issues. Whether you're a seasoned motorist or a newcomer to the world of automotive care, understanding the signs and solutions of common transmission problems is key to maintaining your vehicle's health and ensuring a smooth ride. Understanding Transmission Basics Before we delve into the common issues, let's lay down the basics. Your vehicle's transmission is a critical component that's responsible for shifting gears, delivering power from the engine to the wheels. Whether automatic or manual, transmissions play a pivotal role in your car's performance and efficiency. Recognizing the Signs of Transmission Trouble Early detection can prevent minor issues from escalating into major repairs. Here are some signs that your transmission may be in need of attention: Unusual Noises: If you hear whining, clunking, or buzzing coming from your vehicle, especially when in neutral, it's time to listen closely. These sounds can indicate internal issues within the transmission. Shifting Problems: Experiencing delays, jerking, or resistance when shifting gears is a clear signal that your transmission isn't functioning properly. Leaking Fluid: Transmission fluid is crucial for smooth gear shifts and cooling. If you notice a red, sweet-smelling fluid under your car, it's likely transmission fluid and a sign of a leak. Warning Lights: Never ignore your dashboard warning lights. If the transmission warning light or check engine light turns on, it's time for a diagnostic check. Odor: A burning smell is a serious warning sign. Overheated transmission fluid can damage internal parts of your transmission. Common Transmission Problems and Solutions At Professional Auto Diagnostics, we encounter a range of transmission issues, each requiring a unique approach. Here are a few common problems and how we address them: 1. Fluid Leaks Solution: Identifying and repairing the source of the leak is crucial. It could be a result of a damaged pan gasket, faulty seals, or a loose transmission pan. Regular maintenance checks can catch these issues early, preventing costly repairs. 2. Slipping Gears Solution: This can be caused by worn or damaged gears, low transmission fluid, or a malfunctioning solenoid. We recommend a comprehensive diagnostic to identify the root cause and address it accordingly, ensuring your transmission operates smoothly and efficiently. 3. Overheating Solution: Keeping the transmission cool is essential for its longevity. Regularly changing your transmission fluid, using the correct fluid type, and installing an additional cooler can prevent overheating and protect your transmission's internal components. 4. Sensor and Electrical Problems Solution: Modern vehicles rely heavily on electronics. Faulty sensors or wiring can lead to transmission issues. At Professional Auto Diagnostics, we use advanced diagnostic tools to pinpoint electrical problems and resolve them promptly. 5. Clutch Issues (in manual transmissions) Solution: Clutch problems can manifest as difficulty in shifting gears or a slipping clutch. Addressing these issues may involve replacing the clutch plate or repairing the hydraulic system. Our team is skilled in handling these specific manual transmission challenges. Preventative Maintenance: Your Best Defense Prevention is better than cure, especially when it comes to your vehicle's transmission. Here are some tips to keep your transmission in top shape: Regular Checks: Monitor your transmission fluid regularly. Low, dirty, or burnt fluid needs immediate attention. Service Schedule: Follow your vehicle's maintenance schedule. Regular service at Professional Auto Diagnostics can prevent transmission issues before they start. Driving Habits: Avoid aggressive driving. Smooth, steady acceleration and deceleration are better for your transmission's health. Cooling System Maintenance: Since overheating is a common transmission killer, ensuring your cooling system is functioning correctly is crucial. Let's Keep You Moving At Professional Auto Diagnostics in Newport News, VA, we're more than just a service center; we're your partners in automotive care. Understanding and addressing transmission issues can be complex, but we're here to make the process as straightforward and stress-free as possible. If you've noticed any signs of transmission problems, or if it's just time for your regular check-up, don't hesitate to reach out. Our team of experienced technicians is dedicated to providing top-notch service and ensuring your vehicle runs smoothly and safely.  Remember, your car's longevity and performance are largely dependent on the care it receives. Let's work together to keep you moving safely and efficiently on the road. Visit us at Professional Auto Diagnostics, where your vehicle's health is our top priority.
Oil Change
18 Jan, 2024
Discover the importance of auto fluids in vehicle maintenance. Learn about engine oil, transmission fluid, coolant, brake fluid, power steering fluid, differential fluid, and windshield washer fluid at Newport News, VA, Professional Auto Diagnostics and Repairs, Inc.
Check Engine Light On Vehicle Dashboard | Professional Auto Diagnostics and Repairs, Inc
18 Dec, 2023
Welcome to Newport News, VA, Professional Auto Diagnostics and Repairs, Inc., your trusted partner in solving the mysteries of your vehicle's check engine light. If you're like most car owners, that little amber light on your dashboard can be a source of anxiety and frustration. However, fear not! In this comprehensive guide, we will demystify the check engine light and help you understand the most common diagnostic trouble codes (DTCs) your vehicle might encounter. At Newport News Auto Diagnostics and Repairs, we understand the importance of providing our customers with the knowledge they need to make informed decisions about their vehicle's maintenance and repair. Our team of experienced technicians is here to assist you in diagnosing and resolving any issues that trigger your check engine light. Let's dive into the world of DTCs and get your vehicle back on the road in top condition. Understanding the Check Engine Light Your vehicle's check engine light, also known as the malfunction indicator lamp (MIL), serves as a vital communication tool between your car and its onboard computer system. When your car's computer detects a problem within its various systems, it triggers the check engine light to alert you to the issue. This warning light is a crucial aspect of modern vehicle diagnostics, allowing drivers to address potential problems promptly and prevent further damage. Common Reasons for a Check Engine Light Activation Faulty Oxygen Sensor (P0420/P0430) : A malfunctioning oxygen sensor can lead to decreased fuel efficiency and increased emissions. Our team can quickly identify and replace a faulty sensor to improve your vehicle's performance. Loose or Damaged Gas Cap (P0456) : Sometimes, the check engine light illuminates due to a loose or damaged gas cap, which can result in fuel vapors escaping from the tank. A simple gas cap replacement can resolve this issue. Catalytic Converter Problems (P0420/P0430) : Catalytic converters play a crucial role in reducing harmful emissions. A malfunction can lead to reduced engine performance and increased emissions. We specialize in catalytic converter diagnosis and replacement. Misfiring Engine (P0300-P0312) : An engine misfire can cause rough idling, decreased power, and poor fuel economy. Our technicians use advanced diagnostics to pinpoint the source of the misfire and make necessary repairs. Mass Airflow Sensor Issues (P0101-P0105) : Problems with the mass airflow sensor can result in incorrect air-fuel mixture, leading to poor engine performance. We can clean or replace this sensor to restore optimal engine function. Ignition Coil Problems (P0350-P0362) : Faulty ignition coils can cause engine misfires and a loss of power. Our skilled technicians can identify and replace defective ignition coils to improve engine performance. Exhaust Gas Recirculation (EGR) Valve Trouble (P0400-P0409) : EGR valve issues can affect engine combustion and lead to poor performance. We specialize in diagnosing and repairing EGR valve problems. At Newport News Auto Diagnostics and Repairs, Inc., we have the expertise and state-of-the-art diagnostic equipment to identify the root cause of your check engine light activation accurately. Our commitment to excellence ensures that your vehicle receives the highest quality service. Decoding Diagnostic Trouble Codes (DTCs) Diagnostic Trouble Codes, or DTCs, are alphanumeric codes that provide specific information about the nature of a problem within your vehicle's systems. These codes act as a starting point for diagnosing issues and determining the necessary repairs. Here are some common DTCs you might encounter: P0xxx - Powertrain Codes : These codes relate to the engine, transmission, and emissions systems. C0xxx - Chassis Codes : Chassis codes typically pertain to issues with the suspension, steering, or braking systems. B0xxx - Body Codes : These codes deal with problems in the body control module, airbags, or other interior components. U0xxx - Network Codes : Network codes indicate communication issues between onboard computer systems. When your check engine light illuminates, it's essential to retrieve the associated DTCs to pinpoint the problem accurately. Our experienced technicians at Newport News Auto Diagnostics and Repairs have access to cutting-edge diagnostic tools to extract and interpret these codes effectively. In conclusion, a check engine light activation doesn't have to be a cause for panic. At Newport News, VA, Professional Auto Diagnostics and Repairs, Inc., we are your trusted partners in deciphering the mysteries behind your vehicle's warning lights. Our team of skilled technicians is dedicated to providing top-notch diagnostic services, using DTCs as a valuable starting point for accurate and efficient repairs. If your check engine light is on, don't hesitate to contact us for a comprehensive diagnosis and professional repairs. With our expertise and commitment to customer satisfaction, you can trust us to keep your vehicle running smoothly and safely. Drive with confidence, knowing that your car is in the capable hands of Newport News Auto Diagnostics and Repairs.  Reach out to us today to schedule an appointment and experience the difference in automotive care that only Newport News, VA, Professional Auto Diagnostics and Repairs, Inc. can provide. Your journey to a worry-free, well-maintained vehicle begins here.
28 Feb, 2024
Welcome to the latest blog post from your trusted local auto shop, Professional Auto Diagnostics, nestled in the heart of Newport News, VA. Today, we're diving deep into a topic that affects many drivers but is often shrouded in mystery: transmission issues. Whether you're a seasoned motorist or a newcomer to the world of automotive care, understanding the signs and solutions of common transmission problems is key to maintaining your vehicle's health and ensuring a smooth ride. Understanding Transmission Basics Before we delve into the common issues, let's lay down the basics. Your vehicle's transmission is a critical component that's responsible for shifting gears, delivering power from the engine to the wheels. Whether automatic or manual, transmissions play a pivotal role in your car's performance and efficiency. Recognizing the Signs of Transmission Trouble Early detection can prevent minor issues from escalating into major repairs. Here are some signs that your transmission may be in need of attention: Unusual Noises: If you hear whining, clunking, or buzzing coming from your vehicle, especially when in neutral, it's time to listen closely. These sounds can indicate internal issues within the transmission. Shifting Problems: Experiencing delays, jerking, or resistance when shifting gears is a clear signal that your transmission isn't functioning properly. Leaking Fluid: Transmission fluid is crucial for smooth gear shifts and cooling. If you notice a red, sweet-smelling fluid under your car, it's likely transmission fluid and a sign of a leak. Warning Lights: Never ignore your dashboard warning lights. If the transmission warning light or check engine light turns on, it's time for a diagnostic check. Odor: A burning smell is a serious warning sign. Overheated transmission fluid can damage internal parts of your transmission. Common Transmission Problems and Solutions At Professional Auto Diagnostics, we encounter a range of transmission issues, each requiring a unique approach. Here are a few common problems and how we address them: 1. Fluid Leaks Solution: Identifying and repairing the source of the leak is crucial. It could be a result of a damaged pan gasket, faulty seals, or a loose transmission pan. Regular maintenance checks can catch these issues early, preventing costly repairs. 2. Slipping Gears Solution: This can be caused by worn or damaged gears, low transmission fluid, or a malfunctioning solenoid. We recommend a comprehensive diagnostic to identify the root cause and address it accordingly, ensuring your transmission operates smoothly and efficiently. 3. Overheating Solution: Keeping the transmission cool is essential for its longevity. Regularly changing your transmission fluid, using the correct fluid type, and installing an additional cooler can prevent overheating and protect your transmission's internal components. 4. Sensor and Electrical Problems Solution: Modern vehicles rely heavily on electronics. Faulty sensors or wiring can lead to transmission issues. At Professional Auto Diagnostics, we use advanced diagnostic tools to pinpoint electrical problems and resolve them promptly. 5. Clutch Issues (in manual transmissions) Solution: Clutch problems can manifest as difficulty in shifting gears or a slipping clutch. Addressing these issues may involve replacing the clutch plate or repairing the hydraulic system. Our team is skilled in handling these specific manual transmission challenges. Preventative Maintenance: Your Best Defense Prevention is better than cure, especially when it comes to your vehicle's transmission. Here are some tips to keep your transmission in top shape: Regular Checks: Monitor your transmission fluid regularly. Low, dirty, or burnt fluid needs immediate attention. Service Schedule: Follow your vehicle's maintenance schedule. Regular service at Professional Auto Diagnostics can prevent transmission issues before they start. Driving Habits: Avoid aggressive driving. Smooth, steady acceleration and deceleration are better for your transmission's health. Cooling System Maintenance: Since overheating is a common transmission killer, ensuring your cooling system is functioning correctly is crucial. Let's Keep You Moving At Professional Auto Diagnostics in Newport News, VA, we're more than just a service center; we're your partners in automotive care. Understanding and addressing transmission issues can be complex, but we're here to make the process as straightforward and stress-free as possible. If you've noticed any signs of transmission problems, or if it's just time for your regular check-up, don't hesitate to reach out. Our team of experienced technicians is dedicated to providing top-notch service and ensuring your vehicle runs smoothly and safely.  Remember, your car's longevity and performance are largely dependent on the care it receives. Let's work together to keep you moving safely and efficiently on the road. Visit us at Professional Auto Diagnostics, where your vehicle's health is our top priority.
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